You can send an individual item of maximum 70 kg. Parcels heavier than 25 kg have a 80 euro surcharge.

Heavy items are placed on pallets.

The total cost of an air shipment is determined by the total chargeable weight, the destination and surcharges (if any) on weight or dimensions.

Most countries offer a generous allowance for ‘Used Personal Effects’ and therefore no duty or tax will be due in the majority of cases. Some countries will require further information such as passport copy or flight information in order to confirm the status of a consignment as used Personal Effects and relieve the shipment of fees.

Customs clearance can vary based on what you are sending, your personal circumstances and the route on which you are travelling, we recommend you check with the destinations customs authority, if you have any queries regarding duty or tax amounts that may be applied.

No, you cannot pay with credit card.

You will receive an automated tracking number when the shipment is booked by us in the international courier’s system. An automated e-mail with a tracking link is sent to you at that moment.

Shipments may occasionally be scanned as ‘On Hold’. This scan is normally received when a shipment arrives at a depot later than planned and has, as a result, missed its onward connection. Shipments scanned as ‘On Hold’ are simply waiting for the next available vehicle/aircraft.

Another example of an ‘On Hold’ scan could be as a result of a ‘force majeure’ such as severe weather, snow or flooding that prevents any vehicles from safely conducting their collections/transit/deliveries. Again, the items will show as ‘On Hold’ until an alternative method has been arranged or the event has resolved itself.